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Kiosk guide

Self-ordering kiosks in Saudi restaurants: what changes for queues, ticket size and staff

Kiosks are often bought to cut queues and end up changing more than that: the average order grows, staff move from the counter to the dining room, and the kitchen gets cleaner tickets. This guide covers what a kiosk does, how it connects to the rest of the restaurant and what to decide before installing one.

Published 7 November 2026 · 5 min read · By the SEJEL team

Key takeaways

  • A kiosk takes the order and the payment in one place, so the counter stops being the bottleneck.
  • Consistent upsell prompts raise the average ticket in a way that depends on the menu design, not on the mood of the cashier.
  • The kiosk must feed the point of sale, kitchen screens and ERP directly; a kiosk that prints a ticket for re-entry solves nothing.

What a self-ordering kiosk actually does

A touch screen presents the menu with modifiers, combos and upsell prompts, takes the payment by card or wallet, and sends the order straight to the kitchen display and the point of sale. Self-checkout terminals do the same for retail baskets with scan-and-pay. The guest never queues for a cashier, and the cashier never retypes an order.

Queues, ticket size and staff

Queues

Several kiosks serve in parallel, so peak-hour throughput rises without adding counter staff. Guests who know what they want finish in seconds.

Ticket size

Upsell prompts are shown every time, in the same way, with pictures. Extras, upgrades and combos are offered consistently, which is where the higher average order comes from.

Staff

People move from taking orders to serving guests, running food and keeping the dining room in shape. The same headcount delivers a better experience.

Connecting the kiosk to the kitchen and the books

The value depends on integration. Kiosk orders should flow to the point of sale, the kitchen display screens and the ERP so stock, sales and accounting update automatically. SEJEL's kiosks work natively with SEJEL POS and SEJEL ERP and can be integrated with other systems through SEJEL Integrations, so the kiosk is a channel on one platform rather than a separate device.

Hardware and placement

Commercial-grade terminals from Samsung and LG are built for all-day use and bright interiors. Placement matters: kiosks near the entrance with a clear path to the pick-up point work best, and a staff member nearby for the first weeks turns hesitant guests into regular users.

Getting started

Decide the menu structure and upsell rules first, since they drive the results. Then choose the number of kiosks for your peak, the payment options and the integration points. SEJEL delivers the terminals, the software and the integration as one package, installed and supported across Saudi Arabia.

Questions

Frequently asked questions.

Do kiosks accept payment, or do guests still pay at the counter?

Card and wallet acceptance is built into the terminal, so the guest orders and pays in one place and goes straight to the pick-up point.

Will the kiosk work with our existing point of sale?

Kiosk orders flow to the point of sale, kitchen display screens and ERP. The kiosks work natively with SEJEL POS and SEJEL ERP and can be integrated with other systems.

How many kiosks does a restaurant need?

It depends on peak-hour orders and the share of guests who use them. Starting with two or three near the entrance and adding more once the pattern is clear is a common approach.

Is self-checkout the same as a self-ordering kiosk?

They share the same hardware family. Self-ordering kiosks present a menu for restaurants; self-checkout terminals let retail customers scan and pay for a basket.

Next step

See how SEJEL delivers Self-Ordering Kiosks & Self-Checkout.

Tell us about your goals and we will design the right mix of hardware, software and service, delivered and supported by one accountable partner across Saudi Arabia.

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